Help Center

Frequently Asked
Questions at 365scores

Everything you need to know about playing on 365scores — from creating your account and making deposits via GCash or BPI, to understanding bonuses, withdrawals, and our responsible gaming tools. If you can't find your answer here, our 24/7 support team is always ready to help.

50+
Questions Answered
24/7
Live Support
8
Topic Categories
21+
Age Requirement
Quick Help

What Can We Help You With?

Browse the most common topics Filipino players ask about on 365scores. Click any category below to jump straight to the answers you need.

🔐
Account & Registration

How to sign up, verify your identity, reset your password, and manage your 365scores profile. Covers KYC requirements and the 21+ age verification process for Filipino players.

💳
Deposits & Withdrawals

Everything about funding your 365scores account using GCash, PayMaya, BPI, BDO, and Metrobank. Includes minimum amounts, processing times, and how to withdraw your winnings in PHP.

🎁
Bonuses & Promotions

How welcome bonuses, reload offers, free bets, and cashback promos work on 365scores. Understand wagering requirements and how to claim your rewards as a Filipino player.

🎰
Games & Betting

Questions about sports betting on PBA, NBA, and UFC, as well as slots, bingo, live casino, and the Monster Crash game. Learn how odds work and how to place your first bet on 365scores.

🛡️
Responsible Gaming

How to set deposit limits, loss limits, session time limits, and activate self-exclusion on 365scores. Covers the 21+ policy, PAGCOR alignment, and where to get help if you need it.

🔒
Security & Privacy

How 365scores protects your personal data and financial information. Covers two-factor authentication, account security best practices, and what to do if you suspect unauthorized access.

All Questions

Browse by Category

Account
Deposits
Withdrawals
Bonuses
Games
Responsible Gaming
Security
Technical
Account & Registration

Creating your 365scores account is quick and straightforward. Head over to the 365scores Login page and click the Register button. You'll need to provide your full name, a valid email address, and your Philippine mobile number. Once you've filled in the registration form, you'll receive a one-time PIN (OTP) on your mobile for verification. After confirming your OTP, your account will be created and you can proceed to complete KYC verification before making your first deposit.
  • You must be at least 21 years old to register — this is a strict requirement under Philippine gaming regulations.
  • Use a valid email address you have regular access to, as important account notifications will be sent there.
  • Your Philippine mobile number must be active and able to receive SMS.

KYC (Know Your Customer) verification is required before you can make deposits or withdrawals on 365scores. This is a standard requirement for all licensed online gaming platforms in the Philippines. You will need to submit at least one of the following valid Philippine government-issued IDs:
  • PhilSys National ID
  • LTO Driver's License
  • Philippine Passport
  • SSS or GSIS ID
  • PRC Professional ID
  • Voter's ID
Upload clear, unobstructed photos of both the front and back of your ID. Verification is typically completed within 24 hours. Players in Metro Manila, Cebu, Davao, and other areas across the Philippines are all subject to the same KYC requirements.

Go to the 365scores Login page and click the "Forgot Password" link below the login form. Enter the email address associated with your account. You'll receive a password reset link in your inbox within a few minutes — check your spam or junk folder if you don't see it. Click the link, enter your new password, confirm it, and you're good to go. If you no longer have access to your registered email, contact our 24/7 live chat support team for account recovery assistance.

No. Each player is permitted to hold only one active 365scores account. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

You can update certain account details — such as your contact number, address, and communication preferences — directly from your account profile settings after logging in. However, changes to your registered name or date of birth require identity verification and must be requested through our live chat support team. This is to ensure the integrity of your KYC verification and prevent fraudulent account modifications.
Deposits

365scores supports a wide range of Philippine payment methods to make depositing as convenient as possible for Filipino players:
  • E-wallets: GCash, PayMaya (Maya)
  • Online Banking: BPI, BDO, Metrobank, UnionBank, Security Bank
  • Over-the-Counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
All deposits are processed in Philippine Peso (PHP). No foreign currency conversion fees apply for local payment methods.

The minimum deposit amount on 365scores is ₱100 PHP for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit may be higher depending on the bank's own transfer minimums. There is no maximum deposit limit set by 365scores, though your payment provider may impose their own transaction limits.

Deposits via GCash and PayMaya are typically credited to your 365scores account instantly or within a few minutes. Bank transfers via BPI, BDO, and Metrobank may take up to 30 minutes to 2 hours during business hours, and up to 24 hours on weekends or Philippine public holidays. If your deposit has not reflected after the expected timeframe, contact our live chat support with your transaction reference number for assistance.

365scores does not charge any fees on deposits. However, your payment provider — such as GCash, BPI, or BDO — may apply their own transaction fees depending on the type of transfer. We recommend checking your e-wallet or bank's fee schedule before initiating a deposit. Any fees charged by your payment provider are outside of 365scores's control.
Withdrawals

To withdraw your winnings, log in to your 365scores account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount in PHP you wish to withdraw, and confirm the request. Your withdrawal will be processed to the same payment method you used for your most recent deposit, in line with our anti-money laundering policy. Make sure your KYC verification is complete before requesting a withdrawal.

Withdrawal processing times on 365scores vary by payment method:
  • GCash / PayMaya: 1–3 business hours after approval
  • BPI / BDO / Metrobank: 1–3 business days
  • Other bank transfers: Up to 5 business days
All withdrawal requests are reviewed by our finance team before processing. Requests submitted on Philippine public holidays or weekends may experience slight delays. You will receive an email and SMS notification once your withdrawal has been approved and sent.

The minimum withdrawal amount on 365scores is ₱200 PHP. There is no maximum withdrawal limit per transaction, though very large withdrawals may require additional verification steps as part of our standard compliance procedures. If your withdrawal request requires additional documentation, our support team will contact you via your registered email address.

Withdrawal requests may be declined for several reasons, including:
  • Incomplete KYC verification — your identity documents have not been approved yet
  • Active bonus wagering requirements that have not yet been met
  • Withdrawal amount exceeds your available withdrawable balance
  • Suspicious account activity flagged by our compliance team
  • Payment method details do not match your registered account information
If your withdrawal was declined and you believe it was in error, contact our 24/7 live chat support team with your transaction reference number for a full explanation.
Bonuses & Promotions

365scores offers a welcome bonus for new Filipino players upon making their first qualifying deposit. The bonus amount and terms are displayed on the promotions page at the time of registration. To be eligible, you must have completed KYC verification, be at least 21 years old, and opt in to the welcome offer during the registration process. Bonus funds are credited to your account automatically once your qualifying deposit is confirmed.

Wagering requirements (also called rollover requirements) specify how many times you need to bet your bonus amount before it can be converted to withdrawable cash. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in qualifying bets before you can withdraw the bonus funds. Not all games contribute equally — slots typically contribute 100%, while table games and live casino may contribute less. Always check the specific terms of each promotion on the 365scores promotions page.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. Your account balance will show your real money balance and your bonus balance separately. Only your real money balance — and bonus funds that have been converted after meeting wagering requirements — are available for withdrawal. If you choose to withdraw before completing the wagering requirements, any remaining bonus funds and associated winnings will be forfeited.
Games & Betting

365scores covers a wide range of sports popular with Filipino bettors, including:
  • Basketball: PBA, NBA, FIBA, NCAA Philippines
  • Football (Soccer): Premier League, La Liga, Serie A, AFC Champions League
  • Boxing: Major WBC, WBA, IBF, and WBO title fights
  • UFC & MMA: All major UFC events and Fight Night cards
  • Volleyball: PVL, UAAP, and international competitions
  • E-Sports: Mobile Legends, Dota 2, CS:GO, and more
New sports and events are added regularly. Check the 365scores sports lobby for the latest available markets.

Monster Crash is a fast-paced crash-style game available exclusively on 365scores. Place your bet in PHP before the round starts, then watch the multiplier climb. The goal is to cash out before the monster crashes — the longer you wait, the higher the potential multiplier, but if you don't cash out in time, you lose your bet. It's a game of nerve and timing that's become hugely popular with Filipino players looking for quick, exciting rounds between sports events.

Yes. All slot games on 365scores use certified Random Number Generator (RNG) technology to ensure that every spin outcome is completely random and independent of previous results. The RNG systems used by our game providers are regularly audited by independent testing laboratories. Each slot game also displays its Return to Player (RTP) percentage, which gives you a clear indication of the theoretical long-term payout rate. You can find the RTP information in the game's information panel before you start playing.

Absolutely. 365scores features a dedicated Bingo section with multiple game variants popular among Filipino players. You can purchase bingo cards in PHP, join scheduled bingo rooms, and play alongside other players in real time. Some bingo rooms also feature chat functionality so you can interact with fellow players. Check the Bingo page on 365scores for the current schedule of games and available room types.
Responsible Gaming
Online gaming on 365scores is strictly for players aged 21 years and above, in line with Philippine gaming regulations. If you feel your gaming is becoming a problem, please use the tools below or contact our support team immediately.

365scores provides a comprehensive set of responsible gaming tools available directly from your account dashboard:
  • Deposit Limits: Set daily, weekly, or monthly deposit caps in PHP
  • Loss Limits: Define the maximum amount you're willing to lose in a set period
  • Session Time Limits: Automatically log out after a defined play duration
  • Reality Checks: Pop-up notifications showing your session duration and spend
  • Cool-Off Period: Temporarily suspend your account for 24 hours up to 30 days
  • Self-Exclusion: Exclude yourself from 365scores for 1 week up to permanently
All tools are available 24/7 via your account settings or through our live chat support team. For more details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your 365scores account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period — from 1 week up to permanent exclusion — and confirm your request. Self-exclusion takes effect immediately. During the exclusion period, you will not be able to log in, deposit, or place bets. You can also request self-exclusion by contacting our 24/7 live chat support team directly. We take self-exclusion requests very seriously and process them without delay.

Yes. 365scores operates in alignment with the responsible gaming standards set by the Philippine Amusement and Gaming Corporation (PAGCOR), which is the primary regulatory body overseeing gaming activities in the Philippines. This includes strict age verification (21+), player protection tools, KYC compliance, and responsible gaming program obligations. Filipino players can refer to PAGCOR's official resources for additional guidance on responsible gaming practices and player rights.

If you feel that your gaming habits are becoming a problem, please take action immediately — the sooner you seek help, the better. Here's what you can do:
  • Activate self-exclusion on your 365scores account right away
  • Contact our 24/7 live chat support team — they can help you set limits or exclude your account confidentially
  • Reach out to Gamblers Anonymous Philippines for peer support and fellowship
  • Contact the Philippine Department of Health's National Mental Health Crisis Hotline
  • Speak to a licensed psychologist or counselor — PhilHealth may cover some services
Remember: problem gambling is a recognized health condition. Getting help is a sign of strength, not weakness. Visit our Responsible Gaming page for more resources.
Security & Privacy

365scores uses industry-standard SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your financial information — including GCash, PayMaya, and bank account details — is never stored directly on our servers. Payment processing is handled by certified third-party payment gateways that comply with PCI-DSS standards. Your personal data is handled in accordance with our Privacy Policy and applicable Philippine data privacy laws under the Data Privacy Act of 2012 (Republic Act 10173).

Two-factor authentication adds an extra layer of security to your 365scores account. To enable 2FA, go to Account Settings > Security > Two-Factor Authentication and follow the setup instructions. You can choose to receive your verification code via SMS to your registered Philippine mobile number, or via an authenticator app. We strongly recommend enabling 2FA, especially if you access your account from shared devices or public Wi-Fi networks in places like malls in Manila, Cebu, or Davao.

If you suspect that someone has accessed your 365scores account without your permission, take these steps immediately:
  • Change your password right away via the Login page
  • Contact our 24/7 live chat support team to flag the suspicious activity and temporarily freeze your account
  • Review your recent transaction history for any unauthorized deposits or withdrawals
  • Check your registered email for any account change notifications you did not initiate
  • Enable 2FA if you haven't already done so
Our security team will investigate the incident and take appropriate action to protect your account and funds.
Technical Support

365scores is fully optimized for all modern devices and browsers. You can access the platform on:
  • Mobile: Android and iOS smartphones and tablets — no app download required, the mobile web experience is fully responsive
  • Desktop: Windows and macOS computers
  • Browsers: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge (latest versions recommended)
For the best experience on mobile, we recommend using Chrome on Android or Safari on iOS. Make sure your browser is updated to the latest version to ensure all games and features load correctly.

If your connection drops or a game freezes during an active bet, don't worry. 365scores and our game providers use server-side bet recording, which means your bet is logged on our servers the moment it is placed — regardless of what happens to your internet connection. When you reconnect and reload the game, the round result will be applied correctly. If you believe a disconnection caused an incorrect outcome, contact our live chat support team with the game name, date, time, and approximate bet amount for investigation.

Our customer support team is available 24 hours a day, 7 days a week — including Philippine public holidays. You can reach us through:
  • Live Chat: Available directly on the 365scores website — the fastest way to get help
  • Email: [email protected] — for non-urgent inquiries, account issues, and document submissions
Our support agents are fluent in English and Filipino, so feel free to reach out in whichever language you're most comfortable with. Average live chat response time is under 2 minutes.

Slow loading can be caused by several factors. Here are some things to try:
  • Check your internet connection — switch between mobile data and Wi-Fi to see if one is faster
  • Clear your browser cache and cookies, then reload the page
  • Try a different browser (e.g., switch from Chrome to Firefox or vice versa)
  • Disable browser extensions or ad blockers temporarily, as these can sometimes interfere with gaming platforms
  • If you're on mobile data, note that network congestion in Metro Manila, Cebu, and other urban areas during peak hours can affect speeds
If the issue persists, contact our live chat support team — we can check if there are any ongoing platform maintenance windows affecting your region.
Can't find the answer you're looking for? Our 365scores support team is available 24/7 via live chat. Average response time is under 2 minutes — even on Philippine public holidays.
Quick Links
Login to Your Account 365scores Casino Slot Games Bingo Rooms Football Betting Monster Crash Responsible Gaming About Us
Need More Help?

Our support team is available around the clock — 24/7, including all Philippine public holidays. Get answers in English or Filipino.

Live Chat
Available 24/7 — fastest response
Email Support
[email protected]
Legal & Policies
Terms & Conditions Privacy Policy Responsible Gaming About Us
🔞
21+ Only

Online gaming on 365scores is strictly for players aged 21 and above. Please play responsibly and within your means.

Ready to Play?

Still Have Questions? We've Got You.

Our 24/7 support team is always on standby for Filipino players across Manila, Cebu, Davao, and beyond. Or jump straight in and explore everything 365scores has to offer.

Login to 365scores Explore the Casino