365scores Privacy Policy

Introduction

365scores ("we", "us", "our", or "the Company") is committed to protecting the personal data of all players who access and use the 365scores Platform. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC").

By registering an account on the 365scores Platform, accessing our website at 365scores.vip, or otherwise interacting with our services, you acknowledge that you have read, understood, and agreed to the collection, use, and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue your use of the 365scores Platform immediately.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the 365scores Platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, 365scores acts as the personal information controller ("PIC") in respect of all personal data collected from players on the 365scores Platform. As the PIC, 365scores determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

365scores has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with the DPA and this Privacy Policy. If you have any questions or concerns about how your personal data is handled, you may contact our DPO directly using the contact details provided in Section 15 of this Policy.

Data We Collect

365scores collects the following categories of personal data from players on the Platform. We only collect data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed.

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued Philippine ID;
• Date of birth (used to verify that you are 21 years of age or older);
• Gender;
• Residential address within the Philippines (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati);
• Philippine mobile number;
• Email address;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Copies of government-issued Philippine identification documents (e.g., PhilSys Card, LTO Driver's License, Philippine Passport, UMID, Voter's ID, PRC ID);
• Selfie photographs submitted for facial verification purposes;
• Proof of address documents where required.

3.3 Financial Data

• GCash mobile number and account name;
• PayMaya account details;
• Bank account details for BPI, BDO, or Metrobank online banking transactions;
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps;
• All amounts are processed in Philippine Peso (PHP).

3.4 Gaming & Behavioral Data

• Game history, including games played, wagers placed, and outcomes;
• Sports betting selections and settlement records;
• Session duration and login timestamps;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status);
• Bonus and promotion usage history.

3.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Unique device identifiers;
• Cookies and similar tracking technologies (see Section 8).

3.6 Communications Data

• Live chat transcripts with 365scores support agents;
• Email correspondence with 365scores;
• Records of any complaints or disputes submitted to 365scores.

How We Collect Your Data

365scores collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion;
• Automatically — through cookies, server logs, and similar technologies when you access and use the 365scores Platform (see Section 8);
• From third-party payment providers — GCash, PayMaya, BPI, BDO, and Metrobank may share transaction confirmation data with us when you initiate a deposit or withdrawal;
• From identity verification providers — third-party KYC service providers may share the results of identity and document verification checks with us;
• From fraud prevention and AML screening services — we may receive data from third-party services used to screen for fraud, money laundering, and sanctions compliance.

How We Use Your Data

365scores uses your personal data for the following purposes:

5.1 Account Management

To create and manage your 365scores account, verify your identity and age (21+), process your deposits and withdrawals in PHP, and provide you with access to the Platform's games and services.

5.2 Regulatory Compliance

To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and any applicable PAGCOR regulatory requirements. This includes conducting KYC checks, filing suspicious transaction reports (STRs) where required, and maintaining records as mandated by law.

5.3 Responsible Gaming

To monitor your gaming activity for signs of problem gambling, enforce responsible gaming limits you have set on your account, process self-exclusion requests, and comply with any player protection obligations under applicable regulations.

5.4 Fraud Prevention & Security

To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, money laundering, and other prohibited conduct on the Platform.

5.5 Customer Support

To respond to your inquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.

5.6 Marketing Communications

To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw your consent to marketing communications at any time by contacting our support team or using the unsubscribe option in any marketing email.

5.7 Platform Improvement

To analyze aggregated, anonymized usage data to improve the performance, features, and user experience of the 365scores Platform.

Legal Basis for Processing

Under the Data Privacy Act of 2012, 365scores processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to perform our contract with you (i.e., the Terms & Conditions), including account management, payment processing, and game provision;
• Legal obligation — processing is required to comply with applicable Philippine laws, including KYC, AML, and PAGCOR regulatory obligations;
• Legitimate interests — processing is necessary for our legitimate interests in fraud prevention, platform security, and responsible gaming compliance, provided these interests are not overridden by your rights;
• Consent — for marketing communications and any other processing activities where consent is the appropriate legal basis. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Disclosure

365scores does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers — GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals;
• KYC and identity verification providers — third-party services used to verify your identity and age in compliance with our regulatory obligations;
• Live casino game providers — certified third-party providers who operate live dealer games on the 365scores Platform;
• Fraud prevention and AML screening services — third-party services used to detect and prevent fraud, money laundering, and sanctions violations;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where we are legally required to disclose your data;
• Law enforcement — Philippine law enforcement agencies, where we are required by law or court order to disclose your data;
• Professional advisers — lawyers, auditors, and other professional advisers who are bound by confidentiality obligations.

Cookies & Tracking Technologies

The 365scores Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect analytical data about Platform usage. The following types of cookies are used:

• Strictly necessary cookies — essential for the Platform to function, including session management and security cookies. These cannot be disabled;
• Functional cookies — used to remember your preferences, such as language settings and responsible gaming limits;
• Analytical cookies — used to collect anonymized data about how players use the Platform, helping us improve performance and user experience;
• Security cookies — used to detect and prevent fraudulent activity and unauthorized account access.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 365scores Platform. By continuing to use the Platform after being presented with our cookie notice, you consent to our use of cookies as described in this section.

Data Retention

365scores retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical purposes.

Data Security

365scores implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 365scores Platform;
• Encryption of sensitive data at rest, including KYC documents and financial data;
• Multi-factor authentication (MFA) for access to internal systems containing player data;
• Regular security audits and penetration testing of the Platform infrastructure;
• Strict access controls ensuring that only authorized personnel can access player data on a need-to-know basis;
• Staff training on data privacy and security obligations under the DPA.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 365scores will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of the Data Privacy Act of 2012.

Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 365scores. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.

• Right to be informed — you have the right to be informed about how your personal data is collected, used, and processed, which is the purpose of this Privacy Policy;
• Right of access — you have the right to request a copy of the personal data we hold about you;
• Right to rectification — you have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure — you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object — you have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability — you have the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that your data privacy rights have been violated.

365scores will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

Children's Privacy

The 365scores Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 365scores does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the data, and report the matter to the relevant authorities where required.

If you are a parent or guardian and believe that your child has registered an account on the 365scores Platform, please contact our support team immediately via live chat or email so that we can take appropriate action.

Third-Party Links

The 365scores Platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya, BPI, BDO, Metrobank) that you are redirected to when making a deposit or withdrawal. These third-party sites operate under their own privacy policies, which are independent of this Privacy Policy.

365scores is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the 365scores Platform.

Amendments to This Policy

365scores reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made to this Policy, we will notify registered players via email to their registered email address and/or via a prominent notice on the Platform at least seven (7) days before the changes take effect.

Your continued use of the 365scores Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed of how we protect your data.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way 365scores handles your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the 365scores Platform — the fastest way to reach us;
• Email: [email protected]

We aim to respond to all data privacy inquiries within five (5) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.